We purchased LED headlights, tail lights and fog lights for our Ford F350 Super Duty truck in mid-January. After paying for professional installation to ensure we did everything correctly, the large Halo in one of the headlights was out.
After many, many email exchanges requesting a return authorization, the techs decided a new CCFL inverter was the fix. The part did finally fix the problem. Of course, the professional installer charged me to swap the parts. Imagine my surprise when - after spending $600+ with them - ProTuningLab refused to reimburse the $48.15 labor charge for switching their defective part.
Thanks guys. PTL gets no more of my $$$.
Product or Service Mentioned: Headlight.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $48.
Preferred solution: Reimburse me labor charge for swap of your defective part.
I liked: Price.
I didn't like: Refusal to replace defective products, Refusal to reimburse labor charge for swapping defective part.