Not resolved
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

We purchased LED headlights, tail lights and fog lights for our Ford F350 Super Duty truck in mid-January. After paying for professional installation to ensure we did everything correctly, the large Halo in one of the headlights was out.

After many, many email exchanges requesting a return authorization, the techs decided a new CCFL inverter was the fix. The part did finally fix the problem. Of course, the professional installer charged me to swap the parts. Imagine my surprise when - after spending $600+ with them - ProTuningLab refused to reimburse the $48.15 labor charge for switching their defective part.

Thanks guys. PTL gets no more of my $$$.

Product or Service Mentioned: Headlight.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $48.

Preferred solution: Reimburse me labor charge for swap of your defective part.

I liked: Price.

I didn't like: Refusal to replace defective products, Refusal to reimburse labor charge for swapping defective part.

Company wrote 0 private or public responses to the review from Mar 08, 2017.
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