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HID-02-AZ-B306-PBC-RFV-4D-A HID Xenon + 05-08 BMW E90 3 Series CCFL Angel Eye Projector Headlights - Black I purchased the above item and paid the additional money for the warning cancelers. Once installed, the warning cancelers did not work causing my "lights out" warning appear on my dash every time I started my car.

I contacted the customer rep and they were nice (usually responded within 24 hrs on a business day) and offered to send me an upgraded Canbus ballasts to alleviate the error codes. Once received/installed, 1 headlight no longer worked (my lights would come on for all of 3 seconds before shutting off and triggering the "lights out" warning on my dash). I contacted the customer rep again and they sent me 1 more Canbus ballast (as they thought I had a faulty ballast). While the latest ballast fixed the lights turning off after 3 seconds issue, it did not alleviate the error codes.

To review this issue alone took me over a month and a half to finally determine (with customer rep) that the warning cancelers they have will not work for my e90 bmw. The headlights themselves were poorly constructed. The projectors have a very poor cutoff (from 2 car lengths away from a wall, the left side of the light is about 1.5 feet lower than the right side of the light). While driving, I noticed the light shines above any vehicle driving in front of me on the right (please note I had these lights professionally installed/angled).

Another issue with the headlights is that it has 2 hot spots right in the middle. Projector housings are supposed to eliminate these hot spots to reduce the blinding effect. The side visibility is very poor as the projectors don't reflect any lights to the side of the car until you look about 7 feet in front of you. Even then, the visibility one has is limited as the light quality is blotchy at best (looks like light flares leaking towards the side to give you a little visibility and not a clean view).

Lastly, the right projector headlight angles left and this is something that cannot be adjusted on these headlights. This means the passenger side visibility is really bad, while in front of the drivers side of the car has lighting. I've explained most of these issues with customer service, and they recommend a replacement or return. Unfortunately, this whole process took over 2 months now to troubleshoot at which point I no longer have the original boxing.

Customer rep informed me they cannot send this back to the manufacturer without the original boxing so I'd have to 1. pay for a new box (which I didn't have a big problem with), 2. pay for return shipping (faulty goods should pay for return shipping, but apparently this is the buyer's risk/burden), 3.

if returning without the original packaging (just the big standard box that contained the 2 smaller boxes housing the headlights), then the buyer is responsible for paying a 20% restocking fee (again if I purchased in error or it was my fault, then I have no issues, but for faulty products is just dumbfounding). At the end of the day, it would most likely cost me half (if not the majority of how much I paid for the product itself) to return this faulty unit that doesn't work as advertised.

Reason of review: Damaged or defective.

Monetary Loss: $353.

Preferred solution: Full refund.

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