ProTuningLab
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo managment official will contact me regarding my order situation
- Had a part that would fit my 2001 dodge pickup
- Had a p
- Ignore polite requests to communicate with a manager
Preferred solution: Send a shipping label ASAP, or give an account number to me so I can ship it back at their expense, give me a full refund and waive all restocking/merchandise return fees. The merchandise is in new, never installed condition.
User's recommendation: Be ready to never get to speak with a supervisor or manager, even if you ask nicely.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective Product and Terrible Customer Support
- Product did not fit oem harness
- Product was poorly made and broke on installation
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct defective
- Product looked very nice
- Price
- Zero pros to this company
- Product does not work
- Refusal of warranty
- Defective products
Preferred solution: Apology
User's recommendation: Do not buy this product
Bad product
- Website look
- Paying good money for items that are unuseable
Preferred solution: Let the company propose a solution
User's recommendation: beware of cheep products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerOrder information
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLED light bulbs
Preferred solution: Full refund
User's recommendation: DO NOT USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShort Ram Air Intake
- Price
- Product looked very nice
- Customer service
Preferred solution: Full refund
Unsatisfied
User's recommendation: Don't buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo i need a wiring harness kit for light i purchased
Preferred solution: just let me know if i need to purchase a additional hardware
Ripped off
User's recommendation: Stay clear, stuff they sell is junk. Rip-Off
Haven't received my order in week and a half
Preferred solution: Full refund
User's recommendation: Be straight forward and honest
Product default
User's recommendation: Approval
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever deal with this company
I bought a set of projector headlights for my ram 2500 from pro tuning lab and received a pair of headlights. One headlight had a defective plug.
I emailed and conversed with Jack T (someone else had to deal with him from what I read) but this guy made me send pictures of what happened and offered me very *** solutions like gluing the plug so it will work and give me a partial refund. I asked him countless times on how to adjust the headlights. Never said a word. He agreed to allow me to return them, but he had to inspect them so see if they were installed and if I broke them.
I attempted to install them and noticed the plug and it wouldn't work. So because I tried to install them they did not accept my return, and they accused me of defects from the manufacturer that I had nothing to do with. Saying there is evidence of sealant (which is just *** construction of the headlights) installing the headlights is two bolts and a clip. No sealing or glue material but there was evidence of it.
They hung up the phone on me twice while trying to communicate with them. Awful company and I wouldn't be surprised if they went out of business in the next few months.
First picture is the light I received and the second (the one with yellow marked on it) is the factory headlight and how they should be. These were $312.99
- Product selection
- Product looked very nice
- Do not stand behind their products
- Customer service--they refused to help
- Product does not work
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder related
- Zero pros to this company
- Feels like they stoled my money
Preferred solution: Let the company propose a solution
User's recommendation: Not recommended at ALL
The headlights I ordered for 2001 F3 50 FR478 do not fit and I need to find a different kind that are all hid not just the bright
Preferred solution: Full refund
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I ordered same thing but never received my order customer service was rude no help at all buch of empty promises!!! Don't wast your time with those people!!!!