Tay Vlj

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Verified Reviewer

No managment official will contact me regarding my order situation

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Ordered pickup truck fender flares that are not what I was expecting in texture of the plastic and height. After emailing with a ProTuningLab customer service representative back and forth I respectfully and professionally requested to be put in touch with a manager. After several follow up emails requesting this simple and reasonable action over many weeks, still no answer. I am clearly being ignored. Very poor look for this company's customer relationship activity.
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Pros:
  • Had a part that would fit my 2001 dodge pickup
  • Had a p
Cons:
  • Ignore polite requests to communicate with a manager

Preferred solution: Send a shipping label ASAP, or give an account number to me so I can ship it back at their expense, give me a full refund and waive all restocking/merchandise return fees. The merchandise is in new, never installed condition.

User's recommendation: Be ready to never get to speak with a supervisor or manager, even if you ask nicely.

1 comment
Guest

I ordered same thing but never received my order customer service was rude no help at all buch of empty promises!!! Don't wast your time with those people!!!!

Scott H Fzi

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Verified Reviewer

Defective Product and Terrible Customer Support

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Would never buy from them again and wouldn't recommend them to anyone that I know. Have a good price point but parts don't fit and are so poorly made that they break during installation. Then you as the customer are told the parts are correct for your vehicle and that they can do anything for a damaged product.
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Loss:
$40
Cons:
  • Product did not fit oem harness
  • Product was poorly made and broke on installation

Preferred solution: Full refund

Tim W Sad

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Verified Reviewer

Product defective

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I ordered a set of angel eye halos for my 2010 Tacoma. The box showed up in a timely manner and upon initial inspection the lights looked good. The installation process went ok. There are several you tube videos out there to use since there are no instructions included with the headlights. That was my first red flag. After installation, I drove the truck 20 miles and noticed a fair amount of condensation inside both lenses. I continued to use them and 3 days later the passenger low beam just stopped working. I checked the connections and found the bulb had gone out after 3 days? The protuninglab return policy is a joke but that's on me. I should have done my due diligence in researching this company and reading more customer reviews. There is a good reason Amazon won't sell this product.
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Loss:
$145
Pros:
  • Product looked very nice
  • Price
  • Zero pros to this company
Cons:
  • Product does not work
  • Refusal of warranty
  • Defective products

Preferred solution: Apology

User's recommendation: Do not buy this product

del L

Bad product

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ProTuningLab - Bad product
ProTuningLab - Bad product - Image 2
I bought a head light set and tail light set from the website. Within a week the lenses off the passenger side tail light fell off. I contacted customer service, and they sent me a new one. A few weeks later the driver side fell off and i contacted customer service again, and they said nothing could be done. Obviously, the product was defective or cheep, but they did nothing to rectify the situation.
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Loss:
$100
Pros:
  • Website look
Cons:
  • Paying good money for items that are unuseable

Preferred solution: Let the company propose a solution

User's recommendation: beware of cheep products

Joe F Rny

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Order information

ProTuningLab - Order information
Y'all sent my order back on the 28! Either YALL send my order or refund me my money
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Loss:
$65

Preferred solution: Full refund

Andre R Mrg

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Verified Reviewer

LED light bulbs

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I ordered light casings and LED bulbs (that the site recommends). 1st the bulbs did work without switching positive and negative polarities. -But the bulbs that were originally installed of the one that I purchased from the auto-parts store didn't need their polarities reversed, so I suspect a manufacturing defect that the have to be aware of because the rep knew the immediate fix. 2nd they don't fit my truck because the back of the bulb was to wide for the light fixture to fit 3rd they asked me to return the bulb in original condition (I suspect they will re-sale them to someone else) at my own out-of-pocket expense. In summation, they recommended and sold me a defective light bulb that does not fix...
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Loss:
$20

Preferred solution: Full refund

User's recommendation: DO NOT USE

1 comment
Guest

AGREE

John R Cge

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Verified Reviewer

Short Ram Air Intake

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After purchasing the item within 24 hours I wrecked my car, I immediately called the, email the business they got back to me later explain to me that the item had already shipped God got. After I saw the shipping manuscript for what it happened it was actually still in California for 4 to 5 days before it ever shipped it shipped to me and I'm waiting for it to be or for some kind of acclimation of what I'm supposed to do with this item that I can no longer use
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Pros:
  • Price
  • Product looked very nice
Cons:
  • Customer service

Preferred solution: Full refund

Joe D Sjy
map-marker Barberton, Ohio

Unsatisfied

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Product does not work. Leslie is a rude fag. This company sucks and are crooks.!!
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User's recommendation: Don't buy from this company

Luis S Xkr

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Verified Reviewer

Do i need a wiring harness kit for light i purchased

No problem just needed to know if I need to purchase any additional wiring harness to install the new led lights that purchased from you. If so let me know, so I can do it ASAP Thanks again Luis Silva
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Preferred solution: just let me know if i need to purchase a additional hardware

Anonymous
map-marker Charlotte, North Carolina

Ripped off

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Protuninglab I purchased lights for my 2017 tundra to replace Spyders I've used for 3 years,they wouldn't plug in, I took to a Toyota dealer for Mechanic to look at, he said sorry they don't fit, do not try to force them in, it'll cause damage. I informed protuning and returned. They said no refund, kept my $330 and the lights, they said they tested the lights upon receiving back, they plugged in fine, they stated a certified Toyota Mechanic saying no makes no difference. So they lie and they're crooks, don't buy a thing from them......Rick W
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User's recommendation: Stay clear, stuff they sell is junk. Rip-Off

Michael B Usi

Haven't received my order in week and a half

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My order was supposed to be delivered on the 11th and still have not gotten it yet please find out or give Michael his refund
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Loss:
$39

Preferred solution: Full refund

User's recommendation: Be straight forward and honest

Anonymous
map-marker Clarkston, Georgia

Product default

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SarcasticSunk in rain guard back right side .sunk in and Rain Guard back right side.
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User's recommendation: Approval

John H Erd

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Verified Reviewer

Never deal with this company

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I bought a set of projector headlights for my ram 2500 from pro tuning lab and received a pair of headlights. One headlight had a defective plug.

I emailed and conversed with Jack T (someone else had to deal with him from what I read) but this guy made me send pictures of what happened and offered me very *** solutions like gluing the plug so it will work and give me a partial refund. I asked him countless times on how to adjust the headlights. Never said a word. He agreed to allow me to return them, but he had to inspect them so see if they were installed and if I broke them.

I attempted to install them and noticed the plug and it wouldn't work. So because I tried to install them they did not accept my return, and they accused me of defects from the manufacturer that I had nothing to do with. Saying there is evidence of sealant (which is just *** construction of the headlights) installing the headlights is two bolts and a clip. No sealing or glue material but there was evidence of it.

They hung up the phone on me twice while trying to communicate with them. Awful company and I wouldn't be surprised if they went out of business in the next few months.

First picture is the light I received and the second (the one with yellow marked on it) is the factory headlight and how they should be. These were $312.99

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Loss:
$343
Pros:
  • Product selection
  • Product looked very nice
Cons:
  • Do not stand behind their products
  • Customer service--they refused to help
  • Product does not work

Preferred solution: Full refund

Kian J

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Verified Reviewer

Order related

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I see now why it's called missed consumer even after talking with someone u will still b pissed VERY poor customer service and definitely of no help if I don't know exactly what it ordering and make SURE all parts are in even when listed in description and they don't send will come back tell u it doesn't come together just very irritated and did appointed in pro tuning
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Loss:
$98
Pros:
  • Zero pros to this company
Cons:
  • Feels like they stoled my money

Preferred solution: Let the company propose a solution

User's recommendation: Not recommended at ALL

Ronald T Spm

The headlights I ordered for 2001 F3 50 FR478 do not fit and I need to find a different kind that are all hid not just the bright

The lights do not work for my 2001 F3 50
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Preferred solution: Full refund