Anonymous
map-marker Maple Grove, Minnesota

Protuninglab - Headlight Review from Maple Grove, Minnesota

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I received my headlights for my truck pretty fast and was feeling good about this purchases. Then after the install my computer kept saying turn signals defective. I looked into it further and realized the wiring harness was quite a bit different from my stock one. After a few emails with their tech support they asked me if it was possible to use my old wiring and splice it all together. WTF!!!!!!!! This company is a joke and they totally ripped me off for $280
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Reason of review:
Bad quality
Anonymous
map-marker Lake Stevens, Washington

Not OEM quality Headlights

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ProTuningLab - Not OEM quality Headlights

I purchased a set of HD Halo Ring head lights for my 2005 Tacoma, after 13 months the driver side head light started taking in water. I called customer support because I purchased the extended warranty for these lights for another year.

I just past the warranty period and was told to take light out and have the housing resealed, now im not mechanically inclined to do such a thing and had these professionally installed for $350 at my body shop plus the price of lights was around $300. Now I have to waste more money to have the body shop take out the headlight and reseal. I filed a complaint with the BBB, but company never responded (of course). BBB advised compliant is on file and there was nothing else they could do at this time.

I have filed a complaint on every website this company is on. Buyer beware stay away from this company as they advertise their products are OEM quality. Their wrong, they are junk, my original headlights where 12 yrs old without a leak.

These types of companies should not be in business.

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Loss:
$600
Pros:
  • Pictures of products
Cons:
  • Defective products
  • Produt quality
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Glendale, Arizona

2006 Chevrolet Truck Headlights Review

Do not buy from them they sell China *** and wont back there products. Lights lasted 2 to 3 months , not worth the money
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Reason of review:
Bad quality
Anonymous
map-marker Cincinnati, Ohio

Worst Customer Service EVER

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This company has the worst customer service I have ever experienced. I placed an order for an item and then was given a tracking number that said the order should be received in 10 days. 10 days later I track the package and it hadn't even shipped yet. I contacted customer service to follow up and was told it will ship. I canceled the order and got a full refund. Thought that was teh end of it. I placed the same order with a different company, got that package within a few days. Then 3 days later, received the item I canceled. Contacted customer service to let them know that the order was canceled. They tried to tell me I would have to pay to ship it back and pay a restocking fee. After complaining, they sent me a shipping label to have the item returned. It's been sitting on my front porch for two weeks to be picked up so I contacted them again. Now I am told I have to take it to a Fed Ex location to drop it off. Are you kidding me??? I am not going out of my way to drop off a package I canceled BEFORE it was shipped because this company doesn't have any idea what the *** they are doing! This company and their customer service SUCK. I have never experienced service so horrible in my life!!
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Cons:
  • Customer service
Reason of review:
Poor customer service
Anonymous
map-marker San Antonio, Texas

Headlight full of condensation!

I received two new headlight assemblies from pro tuning lab on July 12th...I installed on July 17th, and by August 23rd the passenger side headlight was full of condensation! The 30 day warranty has expired, so they told me to remove the headlight, dry it out with a blow dryer and seal it with silicone....I shouldn't have to do this to a "new" headlight!

I Will never buy from protuning lab again!

There response: "These headlights come with a 30 day warranty on them. Due to your order delivered & received on 07/12/16, we cannot issue out another headlight.

As for the condensation build up, I can provide you with assistance on how to get rid of it. Detach the bulb and let the headlight dry out. You may try to further the process by using a hairdryer. Do not use heat gun as it may be too hot. After it has dried, try to use silicone sealant to seal the housing of the headlight to ensure there are no leaks. This may be a quicker resolution than to reprocess a whole new assembly which may take up to two weeks."

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Reason of review:
Warranty issue
Anonymous
map-marker Phoenix, Arizona

Defective head lights, return a nightmare

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Purchased headlights for a 2003 Ford Silverado, put them in they looked great, but they did not fit right and could not be adjusted, took the truck to specialist explained after market product and not able to make adjustments, to our disappointment we had to return them. WHAT A NIGHTMARE. we had to take pictures, video this went on for days. Finally had enough and called my credit card company to stop payment. We finally got a return # and address, But I had to pay for the return or 20% restocking fee. NEVER AGAIN WILL I BUY FROM THIS COMPANY. not because of the product as much as the return issue. POOR service
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Cons:
  • Making a return is a nightmare
Reason of review:
Poor customer service
Anonymous
map-marker Harriman, Tennessee

Service

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I've only ordered one time from this co. And will again, my order was in the 8th day and I called to check on it the guy was very nice he looked up my order and told me the reason it was taking so long to get to me was the flooding in Louisiana so I told him I could understand that he said I would get it in 4 more days well I got it in 3 more days and the quality was great I put my factory fog light lens on my 01 Impala and they look great and I'm happy.
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Pros:
  • Price
Reason of review:
All the above
Anonymous
map-marker South Gate, California

Headlight Review from South Gate, California

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I ask that the total measurement would only be 30" , I ask not to send me if otherwise , they re ensured me it was only 30" , it's not it's 32" now they want me to pay 20% of the price for a return slip or send it back on my own 12.50 plus 10% restocking fee .. Then they want pictures of the length !!! Don't they frinken know .. How *** is this place , not only that it's a scam because it's a warehouse the whole internet sells from the same place under diff names
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Reason of review:
Order processing issue
Anonymous
map-marker Richmond, Virginia

Cold air intake finally arrived

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I ordered a Cold air intake, on June 30 which had to come from the manufacturer because pro tuning lab did not have one. the manufacturer said that their Cold Air Intakes inventory were all "defective" so I had to wait longer for them to replenish their stock.

After 20 days I finally received it but the wrong color I ordered red I got black. Jack T tried to help but to no avail.

I would stay away from this business , it was just not worth the aggravation. Also don't try calling them you will be on hold forever.

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Cons:
  • Item descriptions misleading
Reason of review:
Problem with delivery
2 comments
Guest

I ordered a cold air intake for my Chevy Silverado on December 06 it is December 21st still didn't get it they said it will be shipped by the 13th at house after the 13th there was no package called up told me there was a defect and it hasn't been shipped yet what the *** what should I do

Guest

I just ordered an intake and should've looked at the reviews first.

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Anonymous
map-marker Brooklyn, New York

Short Review on July&nbs-04:00;16,&nbs-04:00;2016

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Order some Hid light and it took forever to arrive because they kept getting my address wrong then they didn't send the kit complete was missing the ballasts for the lights I'm waiting until Monday to call and ask for them to send it just a horrible experience.
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Reason of review:
Order processing issue
Anonymous
map-marker Sale Creek, Tennessee

Protuninglab - Shipping Service Review from Sale Creek, Tennessee

Only sent a small portion of what was purchased!! Customer Service kept hanging up on me. DONT BUY FROM THIS COMPANY, RIPOFF ARTIST.
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Reason of review:
Problem with delivery
1 comment
Guest

Well let's see how they respond to getting a refund. I'll let everyone know.

They sent 4 tail light bulbs vs two whole front light fixtures at $200 +.

Why is this making me write at least fifty words??? 40. 41.

42. 43. 44. 45.

46. 47. 48.

49. 50.

Anonymous
map-marker Pittsburgh, Pennsylvania

No wiring instructions

I purchased cree led lights from this company and when the lights came there is no wiring instructions in the box. I called this company and asked about this and was told "we can not help you, I have nothing to give you your on your own". Every other company which I have purchased products off the internet have help me in the past, this company obviously got my money and does not care to assist me in any way. I am very dissatisfied with this company, and I purchase a lot of products for vehicles. I will never use this company again and recommend to everyone to use another company.
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Reason of review:
Poor customer service

Preferred solution: no wiring instructions with the product, and no assistance from the company.

Anonymous
map-marker Raleigh, North Carolina

Protuninglab Customer Care Review

This company has by far the worst customer service i was told they did not care what i said. Never buy from here. Im buying another set of headlights some where else.
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Reason of review:
Poor customer service
Kymora Ewg
map-marker Dallas, Texas

BUYER BE WARE of the SCAM at ProTuningLab

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I placed an order with ProTuningLab on 12/24/2015 for three items. They made a mistake in the order and I requested to cancel the order which they refused to do saying it had shipped already less than 12 hours later on Christmas day….

really???!!!!. After many attempt to email and call the company to accept the items back I placed a dispute with the credit card company. When I did finally speak to ProTuningLab they refused to accept the items because they would not return them without a restocking fee even though the necessary return was their mistake. After many more hours waiting on hold and a few nasty conversations with them they agree to take the items back and provide a full refund if I would accept the package and then return the item and if I paid the return shipping, which I did.

I sent these items back and communicated to them they had been shipped on Jan 12th, they acknowledged receipt of the return item and I was due a full refund for 280.98. After agreeing to accept the items back, on Jan 18 they emailed me and asked me to close the credit card dispute so that they would not receive the charges back for the items, which I closed the dispute with Discover in good faith. They specifically said “there will be no problem with the refund” in an email which I still have. I had not received a refund on Jan 29th and contacted them by email (again no one answering the phone, wasted hours being on hold), they said their “accounting department” needed verification I had closed the dispute.

I sent a copy of the email from Discover of the closed dispute. On Feb 9th I contacted then again with the arrival of my Discover statement and no refund. They return an email stating I received a refund of 277.98 for the light I had return. This was a lie and a delay tactic to not refund the item for 280.98.

The 277.98 credit was for the item that was on back order, I never received that item (tail lights) and it was never shipped to me, not the item (head lights) I had returned. I then contacted the credit card company to place this back into dispute, initially they would not help because I had closed the dispute. After 10 emails, and 5 phone call, a 19 page fax, three documents uploaded on line and then talking to the VP of customer service Discover is finally placed the account back in dispute. The problem was ProTuningLab keeps lying to Discover that they refunded the item, which they have not done.

March 1, many more emails ProTuningLab is again asking me to close the dispute and they will refund the money. WTF. By the way, they will send you emails and pretend to be different people. This is a scam company, clearly a game for them “ Jack T”” Raphael M”” Luis M”” Gerald G”” or whatever alas used is all one lying cheating steeling POS.

I was tricked by ProTuningLab to close the original dispute, I provided proof as requested of the return and the closed dispute with Discover Card. ProTuningLab has refused to refund the money for the lights that I mailed back and was acknowledged received at ProTuningLab.

They have my money, they have the lights. They are a P.O.S, buyer be aware of their scams.

View full review
Loss:
$281
Cons:
  • Cheat and steal
  • Poor customer service
  • Annoying
Reason of review:
Very poor customer service, will not answer phone. Lying and stealing from the customer

Preferred solution: Full refund

Tamarius Sxz
map-marker Detroit, Michigan

Headlight Review from Detroit, Michigan

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First I would like to take a moment and say how absolutely I'm pissed about this business. I ordered two headlights that I paid approximately $400.

The owners manual was ***. They literally said nothing on how to adjust the headlights, only where they were located. The headlights it self were cheap China made ***. I payed a additional I believe $100 for the bright halo rings that doesn't matter now because they don't work.

And I have only had these headlights for 3 months now. Just to clarify they are the Neon srt4 halo version 2 headlights. If you buy from this website you might as well take the headlights that you got from them and throw them in the trash where they belong. And keep the OEM ones.

Now to wrap things up. I call customer support 5 different times, they first had me on hold for and hour.

Then they made up excuses of why the headlights weren't working. I am very upset with this website http://www.protuninglab.com

I would NEVER buy from them again.

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Reason of review:
Bad quality
1 comment
Guest

My Halo Headlights burnt out after 2 months

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